High competitive pressure, increasing customer requirements and a shortage of skilled labour are presenting concrete manufacturers with increasing challenges. Since 2021, Salzburger Sand- & Kieswerke (SSK) has therefore been relying on Dorner's digitalisation package to optimise processes and provide customers with the best possible service.
Thanks to the digital processing of delivery notes, all data is up-to-date and transparent, which significantly reduces sources of error and ambiguity. The time spent on post-processing delivery notes has been reduced by up to 50%. This allows employees to focus on the essentials.
At the same time, SSK-customers can order online, track orders and retrieve delivery notes via the company's own portal. This not only increases customer satisfaction, but also simplifies collaboration enormously. Calls, for example, have been reduced by 30-40% thanks to online ordering and fewer questions about orders or delivery routes.
”With the SSK-portal, our customers have everything they need in one place.“
“Together with Dorner as an innovative technology partner, we optimise our processes sustainably. With the SSK-portal, our customers have everything they need in one place,” says Hannes Hofer, Managing Director and Owner.
A key success factor in this digital transformation is the management's clear commitment to continuous process optimisation. In addition to convincing employees, appropriate resources and ongoing training are essential for success.
Dorner solutions in action
